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A visitor can be associated with several audience segments, allowing them to engage in multiple paths or experiences.
Inbound experiences targeting more specific audiences take precedence. An audience is considered "narrower" if it incorporates more filters.
If a visitor is participating in a journey with an "all users" audience and you establish another journey with a more defined audience, the visitor will be part of both journeys. However, they will encounter the experience of the higher-priority journey, which involves the narrower audience as it is a smaller pool of traffic visitors.
This only applies to In-Site experiences, where you personalise a landing page, rather than adding overlays.
As of November ‘23, when journeys intersect, it implies potential overlaps in experiences, and we manage these two types of experiences differently: In-Site and Overlays.
In-Site: If a visitor is engaged in two journeys displaying distinct personalisations on your website, we prioritise the oldest, meaning the personalised site associated with the initial journey the visitor entered.
Overlays: In cases where a visitor is involved in two journeys, each presenting a prompt on the same page, the visitor will encounter both overlays sequentially, not simultaneously.
If you have any questions, we’re here to help! Please feel free to contact us at any time, either through our Slack Community or via hello@userled.io
